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How subscriptions work

Subscriptions are automatically renewed according to the delivery interval you have chosen and the products are automatically delivered from the shop after each successful renewal.

For example, if you have a monthly subscription, the system will automatically charge your credit card each month and you'll have the products delivered to your home each month, without having to place the order yourself!

Can I pause or cancel a subscription?

Yes, of course. You can pause or cancel a subscription at any time in the customer portal as shown in the screenshot below. The only time the subscription cannot be canceled is if you have started a subscription that requires a certain number of payments before you can cancel it.
You can reach the customer portal via the magic link that you received in the e-mail that was sent to you when you first ordered a subscription in the shop. You can also access your subscriptions when you create an account in your store.

How can I skip or postpone a charge?

You can omit or postpone the payment in the customer portal. Next to each scheduled delivery is a Skip Payment button that allows you to skip the payment. You can postpone the payment by clicking the Postpone button next to the delivery date.

Can I add products to my subscription?

Yes, of course. You can add products to your subscription in the customer portal. Simply click the edit button in the product card and edit, remove or add products to your subscription.

What happens if the payment cannot be processed?

If the subscription cannot be renewed because a payment cannot be processed, you will receive an email with a link to securely update your payment method.